Telephone Counselling

Our telephone counselling service is suitable for you if you are aged 25 or under, living in the UK and are looking for short-term help with your mental health and emotional wellbeing. 

Our counsellors aim to help by listening to your problems and helping you find ways to cope. Your sessions are designed to be a confidential, safe space where you can find ways to improve your mental health and wellbeing. 

Counselling sessions could help with issues such as: 

  • A bereavement (death) or relationship breakdown 
  • Stress / anxiety 
  • Exploring issues like your sexual identity / gender identity 
  • Dealing with issues that are stopping you achieving your ambitions 
  • Dealing with feelings of depression or sadness 
  • Understanding yourself and your problems better 
  • Feeling more confident 

Our counsellors are available Monday to Friday from 9am to 7pm. Counsellors may occasionally schedule their work hours to meet your needs. You will usually be offered up to eight counselling sessions that last around 50 minutes each. 

In order to be assigned to a counsellor and start your counselling sessions, you should contact the helpline team to complete an initial assessment, which includes asking a few anonymous questions to make sure we’re offering you the right support. Calling the Helpline is free and you can do that every day 4pm – 11pm at the 0808 808 4994.

During the assessment let us know your phone number and email in order for the counsellor to arrange sessions with you (and your age, location, and first name).

Please note that our service is not suitable for you if you are already receiving counselling from another therapist, though if you are on a waiting list for treatment you can still access our service. It can be tricky knowing what to do while on these waiting lists, so have a read of our article for further support and ideas.

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLineUK on 0800 068 41 41 or Samaritans on 116 123. If you are being abused, you can contact ChildLine on 0800 1111.

If you’d like to access our telephone counselling service, please give our helpline team a ring on 0808 808 4994 to receive an initial assessment.

Helpline phones are open Sunday to Friday from 11am until the early evening. You can reach the helpline via webchat every day from 4pm to 11pm (You may not get through if you contact the helpline via webchat after 10:15PM).