Urgent Help

If you need immediate help or don’t feel safe, the below organisations specialise in providing people in crisis with the support they deserve.

Immediate help

A&E and 999

If you feel at any point that you are unable to keep yourself safe and are in immediate danger, call the emergency services on 999, or go to your local A&E department to explain your intentions to them, so that they can support you.

Emotional support

Crisis Messenger

Our Crisis Messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing a personal crisis, are unable to cope and need support, you can text THEMIX to 85258. Their trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. They can deal issues such as Suicidal thoughts, abuse or assault, self-harm, bullying, relationship breakdown. You can find out more about it at https://www.themix.org.uk/get-support/speak-to-our-team/crisis-messenger


Papyrus is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, or anyone concerned that a young person could be thinking about suicide. The helpline number is 0800 068 4141. You can also text them on 077862 09697, email [email protected] or go to www.papyrus-uk.org The helpline is open 9am to midnight every day.


Samaritans offers a listening service and emotional support to anyone about any issue, with a special focus on suicidal feelings. They are open all day, everyday. You can call the helpline for free on 116 123 or email at [email protected]. They are also currently piloting a new webchat service where you can chat to a volunteer online. Opening times for this vary and it is not always available. The Samaritans website is www.samaritans.org if you want more information.

National Domestic Abuse Helpline

National Domestic Abuse Helpline is a 24-hour freephone operated by Refuge. The helpline is operated by highly trained female advisors who are there to listen in a non-judgemental manor, empower and support you to increase your safety. Their helpline is run by Refuge. They can be contacted on 0808 2000 247 and is open 365 days of the year, 24 hours a day. Alternatively, you can send a message via a form on the website with details of how and when someone can get in touch with you safely. They also operate a webchat which is open Monday to Friday 3pm-10pm. Their website is https://www.nationaldahelpline.org.uk/


ChildLine offers information, advice and confidential counselling to anyone aged 18 and under on any issue affecting them. Their phoneline is open all day every day by calling on 0800 1111, or you can go to www.childline.org.uk to access their webchat service. They also have a message board for young people on their website. You can visit their website to access more information on them or send an email using a Childline account.


CALM is an organisation which offers help, information and advice to anyone. They deal with issues such as abuse, bullying, mental health, relationships, suicide and self-harm. The CALM helpline is open everyday from 5pm-12am (midnight) on 0800 58 58 58. You can webchat with them via their website, and find out more about them at www.thecalmzone.net


Galop is an LGBT+ anti-abuse charity working with and for LGBT+ victims and survivors of interpersonal abuse and violence. They have a confidential and anonymous helpline offering advice and support to LGBT+ people who have or are experiencing domestic abuse. They also support people supporting a survivor of domestic abuse; friends, families and those working with a survivor. You can contact their helpline on 0800 999 5428 and is open Monday to Friday 10am-5pm and Wednesday and Thursday 10am-8pm. They also have a webchat service available on Wednesdays and Thursdays 5pm-8pm. Galop also have a coversion therapy helpline and LGBT+ hate crime helpline. For more information on the different helplines they offer, you can visit their website at www.galop.org.uk.